Therapeutic... Sensory... Different...
Made affordable to everyone, as our many client and people know and have experienced, our long established Owl and Bird of prey activity visits are Therapeutic, Sensory and Different, an interactive experienced on a one to one and group basis.
Visiting clients with four, five or six of our specially trained Owls and Birds of prey, with morning and afternoon options are available, a unique opportunity to meet and interact with our gifted and talented birds, includes taking birds to rooms, holding birds and photographing the day.
On arrival and activity areas.
On arrival, we undertake a standard risk assessment,as every care home has a different layout design, taking just a few moments of time to set up, discussing any client requirements and special requests, undertaken in any lounge or indoor activity area, in addition, the option of walking around and taking birds up to rooms.
Area and location remit.
We cover the south of England with other UK areas on request, with any client location that falls outside of our remit and over certain mileage, we can pair up bookings, one morning and one care home in the afternoon.
Activity slots and duration.
We offer morning or afternoon duration's, with activities up to two hours, however, due to slots availability and client distance, we can not guarantee Morning or Afternoon, although we do try to help with every client request.
MORNING.
10-00 am to 12-00pm. 10-30 to 12-30 pm. 11-00 am to 1-00pm
AFTERNOON
2-00 pm to 4-00pm
Quote, Invoice, Fixed costs £45-00 Plus fuel charge Terms.
On making a booking inquiry, we give a fixed cost as above plus fuel, no variation, including our payment on the day terms outlined.
Every booking includes invoice, with the only terms being payment on the day, as we do not accept any payment on account, head office terms or any others, as we have to fund our rescue work.
As we undertake these activities in our own time on a voluntary basis and every purchase we make has to be paid for, we are not a business, but a charitable operation and just cannot offer payments on account.
Holding dates open.
Due to the popularity of our activities, date availability and in fairness to those looking to set and organise their activity diaries, we tend to only hold dates open for 24 Hours weekdays and 48 hours over weekend and bank holidays.
Hot weather and booking cancellations.
Under no circumstances do we travel birds in excessive heat, always checking weather forecasts on the day of any booking, when we will contact the client on the said morning of the date in question or day before.
We can not avoid problems beyond our control, such as Owl and Bird of prey rescue, adverse driving conditions or vehicle breakdowns etc.
Client Cancelation fees.
Because we do not take advance payments for any booking, there are no refunds or booking cancellation fees of any kind, if you have to cancel, all we expect is phone call or email the morning of the activity day, or day before.
Firewalls and 24 Hour reply.
Some companies have firewall software on their systems, which can cause problems and block some emails sent to us, especially with multiple emails being sent.
As we reply to all emails, if you do not receive a reply from us within 24 hours, then call us.
Confirmation of bookings.
We will always confirm all bookings by return email once dates are offered and we receive a reply to dates offers.
Due to some people ignoring our terms, we now check with the client, the day before morning bookings and morning of afternoon bookings, so as clarifying start time and to ensure the client is happy with our agreed terms.
Before Making Any Booking Inquiry.
Please ensure you have the authority to authorise our payment on the day terms, if we turn up at any booking and our terms are ignored, a non payment surcharge may apply, in addition, as we work on trust, trust plays a major part of what we do.
Personal Data.
We do not retain personal data, which is why we need your Post Code location, with three date options so we have an idea of your date schedule and to give you a fixed costing.